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Booking Procedure, Cancellation Policy and Terms of Service

Booking Procedure:
After having sent the booking enquiry, you will get the reservation details and confirmation of availability.
  1. The total cost and payment procedure will be included in the reservation details.
  2. Please do not forget to provide your correct and active e-mail address in order to receive the reply quickly.
  3. In the case of different time zones, weekends, and public holidays, the reply may be delayed.
  4. Please do not provide your credit card details by e-mails or in the insecured Websites.
  5. In Peak Season Period (Christmas & New Year), the status of bookings is changed daily and it may sometimes cause inconvenience in getting the booking. We apologize in advance for your kind understanding if it is the case.
  6. If you use a free webbased email account (hotmail, yahoo mail,etc.) Please also check your JUNK (BULK) mail box to see if our inquiry reply email is there. We recommend you to keep us in your safelist for further information.

Voucher and Payment Confirmation Receipt

  • When the payment is received, a confirmation email of your package will be sent to you and it is required to show at the hotel or resort upon check in.
  • The name on the voucher is required to be the same as the name appeared in your passport and credit card to avoid error booking.

Cancellations and Refund Policy

  • Cancellation can be process up to 15 days of payment received.
  • THE CANCELLATION REFUND WILL BE SENT TO YOU BY WESTERN UNION WITH 5% BANK FEE, 20% ADMISTRATION FEE AND WIRE TRANSFER FEE DEDUCTED FROM THE AMOUNT. YOUR REFUND WILL BE ARRIVED TO YOU IN TWO WEEKS TIME.
  • Postphone can be done if informed at least 2 months away and can be done only once.
  • If later than 15 days, there is no REFUND for we already confirm the resort of your booking.
  • Reservations with arrival date within 1 month of the date payment strictly NO REFUND.
  • The Travel agent RESERVES THE RIGHT of NO REFUND for any RESERVATION THAT IS CONFIRMED THE PICKUP SERVICE.
  • The Travel agent RESERVES THE RIGHT of NO REFUND for NO SHOW CUSTOMER.

Terms of Service

  • All reservation are subject to availability at the time of booking.
  • Tour prices include accommodation, transportation, tour and other services as specified in the program and exclude air, bus and train ticket, airport taxes, or other documentation, taxis outside of regular transfers provided, telephone calls, personal and baggage insurance, laundry, liquor, drinks, excess baggage charges, room service, meals (unless specified) tip or any item of a personal nature.
  • Since Full Moon Party Period is the busiest time on Koh Phangan so we need 100% PAYMENT maximum 3 days after we confirm the availability.

I have read the Reservation Procedure, Cancellation Policy and Disclaimer

 
 
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